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White Paper
- Beyond Business Service Management:To Monitor, Report, and Manage
- by ASG Software
Published:December 2007- Format: Portable Document Format (.pdf)
- Length: 4 pages
Overview
For more than a decade, true Business Service Management (BSM) has been a goal for businesses, as well as a promise from potential providers. In reality, a good BSM plan goes beyond the standards of typical IT management; it fuses the goals of IT and business. This white paper introduces the use of a Business Service Platform (BSP) as the foundation of an effective BSM solution. By employing a BSP solution, the entire business uses tools that monitor, report, and manage business services. In addition, the overall strategy includes a powerful relationship mapping data repository as the foundation of a robust and versatile cross-platform configuration management database (CMDB). Ultimately, a BSP will provide real-time monitoring of business service health and status.
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