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Webinar
- ITIL - Continual Service Improvement
- by Axios Systems
Published:May 2008- Format: Portable Document Format (.pdf)( 0 Bytes )
- Length: 0 pages
Overview
Axios Systems is hosting a series of free Webinars to systematically examine and discuss each stage of the V3 Service Lifecycle Approach. Each month a different stage is examined followed by an opportunity for participants to post their questions and views on the Best Practice ITSM framework.
Focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment and re-alignment of IT services to changing business needs.
Includes activities such as:
- Monitoring and data collection
- Measuring data
- Analysing data
- Presenting and using information
- Implementing corrective action
- 7 step improvement process
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