Citrix® GoToAssist™ is redefining how IT support and service is delivered to customers throughout the world, helping thousands of businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times.

It is vital to understand what FM software can do for us and to identify the right Computer Aided Facilities Management (Cafm) system for your needs in order to achieve full value from it. This article provides a step-by-step guide to implementing your Cafm system.

Wilmington Group needed to get a complete picture of the operational efficiency of its business divisions and new ventures. However, it was faced with a difficult challenge in deciding what platform to use across the group. Find out who Wilmington chose, and the benefits they gained.

Provides the tools for users and service desks to record and manage these processes. The Active Helpdesk can be seamlessly integrated with the DTA to create an extremely powerful and effective business control system, helping you manage, report and track all IT assets and their budgets, company wide.