This paper looks at the advantages and implications of secure hosting and the benefits that a well-managed, unified network can provide.

This paper sets out some of the challenges and opportunities for those currently filling one of the most dynamic and creative roles in a
modern company. Read this whitepaper to find out how important the CIO role really is.

Businesses expect their IT departments to deliver solutions that make a difference. Although this seems obvious, when CIOs and IT departments focus only on generic means to address their needs, meaningful and effective solutions are sometimes difficult to deliver.

Learn how The Carphone Warehouse supports their CRM initiative with data quality solutions, resulting in better customer information that delivers increased sales revenues and improves customer satisfaction.

Porsche, the Luxury sports car manufacturer ensures it gets the very most from its global customer relationship management software investment by ensuring uncompromising data quality.

Monster Worldwide has achieved astounding growth by capitalizing on its own corporate assets and by pursuing acquisition. The Trillium Software System® was pivotal to both of these growth strategies.

Learn how The Carphone Warehouse supports their CRM initiative with data quality solutions, resulting in better customer information that delivers increased sales revenues and improves customer satisfaction.

Making your workforce mobile is about making them customer centric 24/7. This white paper defines a mobilisation strategy to improve response to business opportunities, recover from problems faster and address customer problems more quickly.

This white paper sums up the benefits of service-oriented architecture in three words: control, agility, and cost. Unfortunately, many technical organizations haven’t communicated these benefits to their business leadership.

This short article looks at how one particular vendor can provide a comprehensive integrated business solution for the publishing industry.

This short coffee break read examines the Printing Industry and the unique issues that an ERP or MIS solution must resolve. However, few are able to do so; in one solution. A supplier is selected as one potential candidate who can look to deliver a combined solution.

Sale enablement is targeted to meet not just the needs of senior management, but also the sales person. This paper outlines how sales enablement is a central component of a successful customer relationship strategy and distinguishes sales enablement from traditional sales force automation.

This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful integration project.

In this report, we’ll cover how a wide range of Sage CRM SalesLogix customers define ROI and the return they are achieving with their Sage CRM SalesLogix implementations. These are their real-world experiences, told as much as possible in their own words.

Data synchronisation is a critical technology which enables mobile users to share up to date customer and sales information in the field, even when disconnected. Evaluating a solution’s synchronisation system can help avoid problems that have doomed many CRM projects to failure.

Any serious discussion of the future of the retail banking industry eventually raises a basic question: will future customers still need retail banks? The answer, it turns out, depends on banks themselves.

Becoming customer focused is critical in today’s competitive retail industry. The starting point for this transformation is leveraging customer data across the company. To achieve this goal, integration of your business processes and technology is essential.

A strategic, enterprisewide Client Data Management Solution can help you move towards having your client data centrally stored, cleansed, normalized, validated and distributed across your business, helping you realize long-term benefits and increase your regulatory compliance.

The key to success these groups are to understand their lifestyles, values, preferences and attitudes toward shopping. This paper provides valuable information about the diverse shopping styles of these two groups so you can adjust your in-store and online strategies to better reach these segments

Good customer relationships continue to be an accurate measure of the success of a business. Global competition and consumer demand for high quality service have shaken up the CRM world, forcing companies to review their processes, and software suppliers to cast a critical eye over their solutions.