This guide provides you with the right advice that will help you ensure that the service management implementation process is as smooth and successful as possible.

Microsoft Dynamics NAV customers have already invested significantly in implementing their solution. Customers often ask why they should invest further in subscribing to a Business Ready Enhancement Plan and making an upgrade. Learn how you can an maximize your business by upgrading.

Achieving “market equilibrium” between the enterprise and an organization is not a simple goal but once gained, delivers significant benefits to the IT organization and the enterprise as a whole. Read this white paper to understand the management information needed to achieve this equilibrium.

Data management, OS deployment and Personality Migration solutions from Novell make migrating to Vista simple and easy. View the first of our Windows Vista Migration Web seminar series and learn how you can transfer applications, files, settings and personalities from your existing OS to Vista in just a few clicks.

Data management, OS deployment and Personality Migration solutions from Novell make migrating to Vista simple and easy. View the second of our Windows Vista Migration Web seminar series and learn how you can transfer applications, files, settings and personalities from your existing OS to Vista in just a few clicks.

Data management, OS deployment and Personality Migration solutions from Novell make migrating to Vista simple and easy. View the third of our Windows Vista Migration Web seminar series and learn how you can transfer applications, files, settings and personalities from your existing OS to Vista in just a few clicks.

A Business Activity Monitoring (BAM) solution that enables you to monitor all of the alerts and transactions across all of your business services. BusinessBridge WideVision connects to all of your monitoring tools and brings you critical decision-making information through business oriented dashboards.

This paper examines the impact of IT on operational risk. It describes how some financial institutions are realising substantial benefits by making the right investments and considers some of the options available.

IT organizations rely on solutions such as the ITIL® and COBIT to help understand the challenges of compliance regulations. This white paper from BMC® Software discusses how the two can be used together.

This paper defines different types of data that are usually stored in a CMDB, from configuration items (CIs) and their relationships to related data, such as change requests and a service impact model.

The BMC AtriumTM CMDB is an intelligent data repository offering alignment of IT functions. CMDB ensures a consistent approach to maintaining incident, problem, change, configuration, asset, and service impact management. Download the Forrester Application Mapping for the CMDB white paper.

Enterprise Management Associates (EMA) believes that through the introduction of Atrium CMDB 2.0, BMC has strengthened its market position as a leading provider of CMDB solutions.