This issue features Gartner commentary on Best Practices in Desktop Services and Outsourcing outlining the management best practices CIOs should implement to ensure a great desktop services environment

As a CIO, you want to add value to the business to deliver competitive edge. Budget challenges can mean that it's difficult to justify the value of Business Process Management deployment. This solution brief gives top tips improving process excellence and delivering value.

Considering or evaluating a Business Process Management (BPM) solution can be confusing. This solution brief gives top tips for approaching software selection to ensure a successful BPM buying process.

The school needed an ICT solution provider to help deliver the technology underpinning the school's day-to-day running. Learn why they turned to Dell to deliver the full deployment within the time constraints imposed by late funding.

This article, which first appeared in The Law Society Gazette, looks at the birth of both Windows Vista and Office 2007 and gives a brief overview of both products, from the users perspective, now that the dust has settled.

How should lawyers approach knowledge management (KM) in their organisation? This article discusses how although developments in technology may be the driving force behind the legal sectors interest, people and processes should not be ignored.

As worsening economic conditions put pressure on customers’ budgets, better customer service can give your organisation the competitive edge. Learn how unified communications has the potential to offer a more agile customer response and help the entire organisation work more productively.

The Real-Time Enterprise is an organization or company that has adopted business and IT solutions, along with best practices, to ensure information on products, customers, and partners is
always accurate, trusted, and available for use by critical business processes in a timely manner.

Learn how this leading fund management house migrated from a costly and largely under-utilized SAP environment to a leaner and
more agile Web-based architecture.

Too often, data migration plays a poor second fiddle to more visible components of the rationalization program. This white paper will interest companies interested in understanding the risks and hidden costs of undertaking large and complex data migrations.

Panorama NovaView 5 is a comprehensive suite of web-enabled business intelligence applications, offering the best of query and analysis, formatted reporting, performance dashboards, KPI scorecards, modelling, advanced visualization, and automated report distribution.

This study shows that insurers focus on the optimization of products and processes and accept it as though it were innovation. However, the power of innovation does not come simply from the use of a specific technology to overcome a problem, but from the willingness to try something different.

This Butler Group Review, brought to you free from LogLogic, examines how CIOs and their IT managers must take a proactive approach to log file management now, before they are compelled to do so under duress.

Log analysis is one for the great overlooked aspects of operational computer security. This report explores the hidden information that can help CIO's

How can IT be a self-funding function, keeping itself aligned with changing business imperatives? How can we set a methodical roadmap to such a cost structure? This white paper suggests how the much needed transformation can be brought about.

Enterprise 2.0 is all about the combination of a variety of market changes within technology that together are creating an entirely new environment for consumers and companies alike. Read this white paper to learn more about Enterprise 2.0

With more factors coming into play, ERP selection has become complex yet a critical stage-setter for enterprise change. How can the selection process be neutral, insightful and systematic for a better success rate, and defying the high precedence of failure?

This white paper from TATA consultancy explores leveraging the value of existing assets and facilitating implementation of
strategic goals.

This paper attempts to look at well – established concepts of governance in public and corporate life that can be applied for SOA governance

Written by independent consultants, SoftResources, this white paper asks “Why should you change your financial & accounting software?” by identifying key challenges business & technical management face with their financial & accounting software, & what to consider when looking to implement changes.