Increase the alignment between your organisation and IT by taking our free, 10 minute online assessment to establish your ITIL V3 readiness. The assessment will produce a tailored report with recommendations on how to improve your IT service provision.

As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations This report looks at two of the most fundamental and arguably most conflicted concepts: Business Service Management (BSM) and Configuration Management Database (CMDB).

Business managers now insist on understanding how their IT performance enables their business services, and performance management teams are being challenged to demonstrate their contributions to the bottom line, customer and end-user benefits, and revenue. This amounts to a new paradigm: IT2020.

Big applications used to run data in big mainframe computers that had to be replaced when it was time to upgrade. Now, some of the most powerful computer systems are built as large clusters of small servers composed of commodity hardware.

ITIL's chief architect, Sharon Taylor has authored this whitepaper to help the ITSM community understand the changes to ITIL and how the new version provides major benefits to existing ITIL practitioners and those considering adopting ITIL.

This web seminar examines the differences in service approaches between ITIL V2 and V3, allowing you to decide if upgrading to V3 is the right choice for your organisation.

In this web seminar from Axios, Sharon Taylor, Chief Architect of ITIL V3 gives an expert's view on how the changes to ITIL will shift the market focus.

Converts the strategy into a service portfolio to produce guidelines, architectures and procedures on how to support, measure, manage and maintain a service from inception to retirement and to meet current/future business requirements.

Provides guidance on how to create activities to integrate services into the business environment, ensuring they satisfy set success criteria and provide business value. Includes Change, Asset and Configuration Management.

Manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. Includes Incident, Problem and Access Management.

Focuses on the importance of CSI throughout the lifecycle of a service for ongoing optimization of quality and cost-efficiency. It is concerned with the continual alignment and re-alignment of IT services to changing business needs.

The recent ITIL V3 refresh has sparked renewed interest but, although many IT organisations are aware of the new version’s launch, the majority are unsure as to how, or even if, it will affect them.
This white paper uses the IT Process Maturity Model to compare ITIL V2 with V3 and identify which approach is best suited to individual IT organisations.