To keep up with documentation needs and retention schedules, it's
virtually impossible to manage a modern day accounting department
without document management. This white paper defines the process and the benefits

Profiles the IT used at over 10,000 UK company sites with 18,000 key named IT and management contacts.

Detailing almost 6,000 software companies, this is the most comprehensive and substantial print directory of UK software developers, manufacturers and resellers. Download free sample pages.

An overview of how improved search and the ability to unlock unstructured and ad hoc knowledge within your company can allow you to create more value from existing resource. By mining the information with better and more innovative methods and tools you can create more from what you already have.

Provides guidance on how to create activities to integrate services into the business environment, ensuring they satisfy set success criteria and provide business value. Includes Change, Asset and Configuration Management.

Manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels. Includes Incident, Problem and Access Management.

Knowledge-Centered Support (KCS) is a methodology and set of best practices that transforms the support organisation to focus on knowledge. KCS originated to capture, structure and re-use support knowledge.

When done correctly, knowledge transfer accelerates problem resolution processes, fuels customer satisfaction and leads to greater organisational efficiency. Here, practitioners who have been through successful large-scale knowledge management initiatives share their insights and lessons learned.

Join the SSPA, InQuira and Juniper Networks for this webcast on how Juniper Networks transitioned from a phone-based to a web-based model. You will learn how Juniper Networks recently launched a successful new knowledge base, and how Juniper Networks’ knowledge base became the backbone application in their Customer Support Centre (CSC).

Join Ladd Bodem, Principal and Co-founder of market research firm ServiceXRG, and Jason Hekl, Sr. Director of Marketing at InQuira, as they introduce a new approach toward justifying the investment needed to deliver optimum business benefit from Knowledge Management and provide real-world examples from some of the world's leading brands.

This paper defines, simply, what portal technology is, how it has matured, how it is used commonly today and its evolving role to help address an even more sophisticated set of business demands.

Learn how Unicredit generated improvement in internal communication, more streamlined management of administrative procedures and processes, and the creation of a culture of knowledge management and e-collaboration. The result: greater cost efficiency and more efficient administrative processes.

AquaLogic BPM Collaboration Edition combines the market leading portal, collaboration and BPM technologies into a single integrated offering to give business users the richest user interaction for human-driven processes.

NHS 24 turned to BEA to create a Knowledge Management System which provided patients with timely information via a single point of access. The solution also enables NHS 24 staff, together with partner organizations, to create and update health information in a secure environment.

Ce webinar Cincom vous explique comment réaliser des configurations et des devis grâce à la solution Cincom, et ce grâce à un témoignage client de Cincom, l'entreprise Air Products.

Endeca Information Access Platform is the foundation for many types of Endeca solutions across the enterprise. Beyond its ability to help end-users reach their information goals, the platform is architected to make it easy for IT workers and line-of-business managers to launch, optimize, and maintain enterprise-class solutions with the platform.

Endeca offers innovative advanced search and Guided Navigation information access and delivery solutions or companies that need to solve the business challenges associated with information overload.

The innovative Endeca Information Access Platform makes it fast and easy to find, analyze, and understand enterprise information and also fulfills IT requirements for reliability, scalability, ease-of-administration, security and low cost of ownership.

The Endeca Information Access Platform brings new information retrieval functionality - and significant competitive benefits - to media and publishing companies. Built on innovative Endeca Guided Navigation overcomes obstacles to retrieving complex information and exposes relevant content to users.

The Endeca Product Navigator brings new information retrieval functionality - and significant financial and competitive benefits - to manufacturing companies.