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- Seven Reasons Why SIP Will Improve Your Customer Care Strategy
- by Genesys
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Type: White Paper
Published: September 2008Seven is more than just a lucky number for companies building customer care strategies. In this document, Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
- Business On The Move
- by Sage
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Type: White Paper
Published: December 2007Making your workforce mobile is about making them customer centric 24/7. This white paper defines a mobilisation strategy to improve response to business opportunities, recover from problems faster and address customer problems more quickly.
- Sage CRM SalesLogix Data Synchronisation Technology for Mobile CRM Users
- by Sage
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Type: White Paper
Published: December 2007Data synchronisation is a critical technology which enables mobile users to share up to date customer and sales information in the field, even when disconnected. Evaluating a solution’s synchronisation system can help avoid problems that have doomed many CRM projects to failure.









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