If you want to do business online, accepting credit card and debit card payments is a necessity. But an important decision needs to be made: should you process credit card and debit card payments directly or outsource payment processing to a Payment Service Provider (PSP )?

This guide provides you with the right advice that will help you ensure that the service management implementation process is as smooth and successful as possible.

An important solution to the increasing complexity of datacenters is the automation of repetitive scripted or manual tasks.

The incorporation of policy-based automation solutions can have a significant impact on the performance and cost of IT operations and can enable companies to protect as well as derive even greater benefits from their investments in virtualization technologies.

Virtualization should explore innovative IT management solutions that address the challenges posed by highly flexible, dynamic environments. These management solutions should provide both automation and service-level monitoring, to improve IT staff response.

Achieving “market equilibrium” between the enterprise and an organization is not a simple goal but once gained, delivers significant benefits to the IT organization and the enterprise as a whole. Read this white paper to understand the management information needed to achieve this equilibrium.

Simplify change management and administer centralised accurate records throughout your organisation with IntaChange, powerful web-based change management, for change control from a central point, 24/7.

Provides the tools for users and service desks to record and manage these processes. The Active Helpdesk can be seamlessly integrated with the DTA to create an extremely powerful and effective business control system, helping you manage, report and track all IT assets and their budgets, company wide.

Serena® Dimensions™ 10 seamlessly integrates application development across multiple sites, processes, stakeholders, and platforms. So you get results that meet your business requirements—on time, within budget and with full auditability.

A Business Activity Monitoring (BAM) solution designed for the Business Service Management (BSM) market place, ServiceVision enables you to monitor your business service from end to end across all of your technology silos in real-time.

A Business Activity Monitoring (BAM) solution that enables you to monitor all of the alerts and transactions across all of your business services. BusinessBridge WideVision connects to all of your monitoring tools and brings you critical decision-making information through business oriented dashboards.

A Business Activity Monitoring (BAM) solution that enables you to save hundreds of thousands of dollars while increasing systems and application performance. You can manage budgets, allocation utilization, capacity and the quality of service provided by your servers, workstations and applications.

A White Paper that examines better baggage handling through enhanced collaboration among airlines and airports.

Why do innovation efforts so often fail? We might expect individual innovations to fail – innovation is risky, after all – but that does not explain why companies often pull the plug on broad campaigns to accelerate innovation, sometimes after only short periods of time. While the business press hectors firms to try to become the next Google, many companies struggle with simply getting innovation initiatives off the ground

Data is the lifeblood of your business and it is critical that it is managed in the correct way.
Have you been looking for a way to get the best out of the information that you have. This White Paper will show you how to unlock the potential of data with the right data warehouse solution.

IT organizations rely on solutions such as the ITIL® and COBIT to help understand the challenges of compliance regulations. This white paper from BMC® Software discusses how the two can be used together.

This paper defines different types of data that are usually stored in a CMDB, from configuration items (CIs) and their relationships to related data, such as change requests and a service impact model.

The BMC AtriumTM CMDB is an intelligent data repository offering alignment of IT functions. CMDB ensures a consistent approach to maintaining incident, problem, change, configuration, asset, and service impact management. Download the Forrester Application Mapping for the CMDB white paper.

Enterprise Management Associates (EMA) believes that through the introduction of Atrium CMDB 2.0, BMC has strengthened its market position as a leading provider of CMDB solutions.