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    <title>Help Desk Management - Computing</title>
    <link>http://ithound.computing.co.uk/</link>
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      <language>O&#8217;Neill Europe/JSI bv Improves Sportswear Delivery with Hosted Remote Support</language>
      <title>O&#8217;Neill Europe/JSI bv Improves Sportswear Delivery with Hosted Remote Support</title>
      <description>Learn how this company achieved High performance using any WAN connection. Faster resolution of application problems improves clothing distribution process.</description>
      <link>http://ithound.computing.co.uk/ithound/view_abstract?id=2361</link>
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      <language>Sage (UK) Limited Exceeds Customer Expectations with Citrix GoToAssist</language>
      <title>Sage (UK) Limited Exceeds Customer Expectations with Citrix GoToAssist</title>
      <description>Read how this company increased customer-satisfaction rates up to 96 percent and cut issue resolution time by hours in some cases.</description>
      <link>http://ithound.computing.co.uk/ithound/view_abstract?id=2360</link>
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      <language>Remote Support made Easy with GoToAssist 8.0</language>
      <title>Remote Support made Easy with GoToAssist 8.0</title>
      <description>Citrix&#174; GoToAssist&#8482; is redefining how IT support and service is delivered to customers throughout the world, helping thousands of businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times.</description>
      <link>http://ithound.computing.co.uk/ithound/solution_summary?id=1482</link>
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      <language>Don&#8217;t despair, prepare: How to Select FM Software</language>
      <title>Don&#8217;t despair, prepare: How to Select FM Software</title>
      <description>It is vital to understand what FM software can do for us and to identify the right Computer Aided Facilities Management (Cafm) system for your needs in order to achieve full value from it. This article provides a step-by-step guide to implementing your Cafm system.</description>
      <link>http://ithound.computing.co.uk/ithound/view_abstract?id=1257</link>
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      <language>Wilmington Group Gain Publishable Results with SunSystems &amp; Vision</language>
      <title>Wilmington Group Gain Publishable Results with SunSystems &amp; Vision</title>
      <description>Wilmington Group needed to get a complete picture of the operational efficiency of its business divisions and new ventures. However, it was faced with a difficult challenge in deciding what platform to use across the group.  Find out who Wilmington chose, and the benefits they gained.</description>
      <link>http://ithound.computing.co.uk/ithound/view_abstract?id=1100</link>
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      <language>Active Help Desk - Integrates with Active Assets and Desktop Auditor</language>
      <title>Active Help Desk - Integrates with Active Assets and Desktop Auditor</title>
      <description>Provides the tools for users and service desks to record and manage these processes. The Active Helpdesk can be seamlessly integrated with the DTA to create an extremely powerful and effective business control system, helping you manage, report and track all IT assets and their budgets, company wide.</description>
      <link>http://ithound.computing.co.uk/ithound/solution_summary?id=685</link>
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