http://ithound.computing.co.uk/ Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. Surviving the Credit Crunch by Providing a Better Customer Experience As worsening economic conditions put pressure on customers’ budgets, better customer service can give your organisation the competitive edge. Learn how unified communications has the potential to offer a more agile customer response and help the entire organisation work more productively. http://ithound.computing.co.uk/ithound/view_abstract?id=2369 Why the customer-centric retailer needs supply chain visibility Most large retailers have a business intelligence solution in place today. But it’s what they do with the vast amounts of data they now have access to that separates the truly successful merchants from the rest of the pack. http://ithound.computing.co.uk/ithound/view_abstract?id=2008 No bank is an island - Get global before globalization gets you Executives agree globalization will open new windows of opportunity and unleash potential new threats, pushing banks beyond today’s boundaries. And, while many feel unprepared, the reality is that no bank – big or small – can opt out of globalization. http://ithound.computing.co.uk/ithound/view_abstract?id=2007 Turning shoppers into advocates - The customer focussed retail enterprise Becoming customer focused is critical in today’s competitive retail industry. The starting point for this transformation is leveraging customer data across the company. To achieve this goal, integration of your business processes and technology is essential. http://ithound.computing.co.uk/ithound/view_abstract?id=2003 Next-Generation Wealth Management - Exceeding expectations through responsive, dynamic client reporting This white paper, jointly authored by wealth management experts from Actuate and IBM and gives valuable and timely insight into how the wealth management industry is adapting its products and services suites to accommodate a new generation of wealth creators. http://ithound.computing.co.uk/ithound/view_abstract?id=1993 The fundamentals for CRM strategy success Good customer relationships continue to be an accurate measure of the success of a business. Global competition and consumer demand for high quality service have shaken up the CRM world, forcing companies to review their processes, and software suppliers to cast a critical eye over their solutions. http://ithound.computing.co.uk/ithound/view_abstract?id=1787 Technology briefing: Microsoft SQL Server This whitepaper gives you a brief overview of SQL and Microsoft SQL Server, and addresses what it is, what it does, and indeed – what it means to your business, without delving too deeply into the world of programming. http://ithound.computing.co.uk/ithound/view_abstract?id=1789 Focusing on Customer Requirement Six Sigma provides an effective mechanism to focus on customer requirements. This paper describes the application of the Six Sigma methodology comprising the five phases – Define, Measure, Analyze, Improve and Control, by taking the example of a project, and demonstrates the benefits attained http://ithound.computing.co.uk/ithound/view_abstract?id=1712 Search and the Value of Innovation An overview of how improved search and the ability to unlock unstructured and ad hoc knowledge within your company can allow you to create more value from existing resource. By mining the information with better and more innovative methods and tools you can create more from what you already have. http://ithound.computing.co.uk/ithound/view_abstract?id=1707 The Benefits of CRM This White Paper explores how CRM has evolved from mere customer data management to building and managing long term relationships and the benefits that a coherent CRM strategy can deliver to organisations. http://ithound.computing.co.uk/ithound/view_abstract?id=1696