http://ithound.computing.co.uk/ Use IThound RSS Feeds to keep up-to-date with new research on the topics that are most important to you. Accepting Credit and Debit Cards on Your Website If you want to do business online, accepting credit card and debit card payments is a necessity. But an important decision needs to be made: should you process credit card and debit card payments directly or outsource payment processing to a Payment Service Provider (PSP )? http://ithound.computing.co.uk/ithound/view_abstract?id=1967 Guide to selecting service management software This guide provides you with the right advice that will help you ensure that the service management implementation process is as smooth and successful as possible. http://ithound.computing.co.uk/ithound/view_abstract?id=1791 Taking ITIL Processes To The Next Level An important solution to the increasing complexity of datacenters is the automation of repetitive scripted or manual tasks. http://ithound.computing.co.uk/ithound/view_abstract?id=1654 Getting the Best From Virtualisation The incorporation of policy-based automation solutions can have a significant impact on the performance and cost of IT operations and can enable companies to protect as well as derive even greater benefits from their investments in virtualization technologies. http://ithound.computing.co.uk/ithound/view_abstract?id=1655 Making the Most of Virtualisation in the Enterprise Virtualization should explore innovative IT management solutions that address the challenges posed by highly flexible, dynamic environments. These management solutions should provide both automation and service-level monitoring, to improve IT staff response. http://ithound.computing.co.uk/ithound/view_abstract?id=1656 Balancing supply and demand in IT Achieving “market equilibrium” between the enterprise and an organization is not a simple goal but once gained, delivers significant benefits to the IT organization and the enterprise as a whole. Read this white paper to understand the management information needed to achieve this equilibrium. http://ithound.computing.co.uk/ithound/view_abstract?id=1407 Simplify Your Change Management with IntaChange Web-based Change Management Software Simplify change management and administer centralised accurate records throughout your organisation with IntaChange, powerful web-based change management, for change control from a central point, 24/7. http://ithound.computing.co.uk/ithound/solution_summary?id=860 Active Help Desk - Integrates with Active Assets and Desktop Auditor Provides the tools for users and service desks to record and manage these processes. The Active Helpdesk can be seamlessly integrated with the DTA to create an extremely powerful and effective business control system, helping you manage, report and track all IT assets and their budgets, company wide. http://ithound.computing.co.uk/ithound/solution_summary?id=685 Serena® Dimensions™ 10: Change Governance Solution for ALM Serena® Dimensions™ 10 seamlessly integrates application development across multiple sites, processes, stakeholders, and platforms. So you get results that meet your business requirements—on time, within budget and with full auditability. http://ithound.computing.co.uk/ithound/solution_summary?id=669 BusinessBridge ServiceVision - Real-time Business Service Monitoring A Business Activity Monitoring (BAM) solution designed for the Business Service Management (BSM) market place, ServiceVision enables you to monitor your business service from end to end across all of your technology silos in real-time. http://ithound.computing.co.uk/ithound/solution_summary?id=654